At Tour Vibeo, your satisfaction is important to us. Please review our Refund and Return Policy below:
1. Eligibility for Returns
- Returns are only accepted if the product is defective, damaged, or incorrect upon delivery.
- Customers must notify us within 7 days of receiving their order to request a return.
- Items must be unused, in their original condition, and include all packaging.
2. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued in the original form of payment, which is cash on delivery.
- Please note: shipping costs (if any) are non-refundable.
3. Non-Returnable Items
- Products damaged due to misuse or neglect are not eligible for return or refund.
- Customized or special-order products may not be returnable.
4. Contact Us
For return requests or refund inquiries, please contact us at:
📧 [email protected]